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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeana Guess

July 10, 2026

5  out of  5
rating by Jeana Guess
"I have never been with an insurance company that takes so much pride with each customer. Tiffany and her staff always goes above and beyond to make sure my every need is met!"
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haley eversole

July 7, 2026

5  out of  5
rating by haley eversole
"I had a great experience with this insurance company. The staff was friendly, knowledgeable and took the time to explain all of my coverage options without making me feel pressured. Highly recommend!!"
We responded:
"Thank you, Haley! We are so thrilled to hear about your experience with our office and look forward to helping you in the future!! "
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Haley Toomey

July 7, 2026

5  out of  5
rating by Haley Toomey
"Absolutely sweet girls and amazing customer service!!! They will get you squared away!!!! Love this office !"
We responded:
"Thank you for all the love, Haley! We are here for you anytime you need us, just let us know! :)"
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Ronnie Diddle

June 8, 2026

5  out of  5
rating by Ronnie Diddle
"Always helpful and easy to work with."
We responded:
"Thank you, Ron! We always enjoy working with you too! Thanks for taking the time to leave us a review!"
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kameron stacy

May 29, 2026

5  out of  5
rating by kameron stacy
"Kirsten helped me get auto/renters insurance for a low price."
We responded:
"Kameron, thank you for taking the time to leave us a review! We can't thank you enough for recognizing Kirsten and we're happy to hear she was able to help you! :)"
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Patricia Brown

April 29, 2026

5  out of  5
rating by Patricia Brown
"The agent was very professional and answered all my questions. Switching to State Farm saved me money."
We responded:
"Patricia, we are so excited to have you as a customer! I'm happy Kirsten was able to go above and beyond to help you & save you money! :)"
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sarah noble

March 11, 2026

5  out of  5
rating by sarah noble
"The quote i got was great and saving me a lot of money!!! Great amazing office !!"
We responded:
"Sarah, thank you for taking the time to leave a comment about your experience! We're glad you had a positive experience with us."
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Who needs to know

January 19, 2026

1  out of  5
rating by Who needs to know
"Overpriced and someone I talked to was rude"
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience with our team was less than satisfactory. We strive to provide excellent service and value to all our customers, and we take your comments seriously.

If you’re open to it, we would appreciate the opportunity to discuss this further and make things right. Please feel free to contact me directly, Tiffany Thacker.

Thank you again for your input, and we hope to have the chance to serve you better in the future."
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Josh Bostic

October 8, 2025

5  out of  5
rating by Josh Bostic
"Best people an insurance agency ive ever dealt with"
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R P

September 17, 2025

5  out of  5
rating by R P
"Thacker Insurance Agency is the best in town, the best customer service, the best rates and they treat you really well here. Thank you all for being so helpful to me, I couldn’t be more grateful!"
We responded:
"Thank you, Rich, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cassius Galloway

June 10, 2025

5  out of  5
rating by Cassius Galloway
"She is the best agent to ever be under she super helpful and super nice she help me get started and I look forward to her being my insurance agent!!!! If I could I leave 6 stars!!!"
We responded:
"Cassius, THANK YOU!! I'm honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matthew Adkins

May 21, 2025

5  out of  5
rating by Matthew Adkins
"Amazing customer service, feels very personal amd every employee feels like they care. Got me the best rate possible !!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Harold Withers

April 11, 2025

5  out of  5
rating by Harold Withers
"Been a customer of Tiffany's for years now. Her, and her employees, are extremely helpful, very kind, and always get things done quickly when needed. Great place to have your insurance with."
We responded:
"Harold, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Please let us know if you ever need anything!"
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Cheri Jovona Slone

April 9, 2025

5  out of  5
rating by Cheri Jovona Slone
"You are awesome! You always go out of your way to help me in any way you can...I wouldn't change companies for nothing...thank you."
We responded:
"Thank you, Cheri! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Fredrick Weathers

April 4, 2025

5  out of  5
rating by Fredrick Weathers
"Every time I need something Mrs Thacker is always there to help with no issues. Very nice, friendly and helpful staff as well. The smoothest/best experience I’ve had dealing with car insurance. 5 stars."
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Vincent Turner

April 3, 2025

5  out of  5
rating by Vincent Turner
"They are a very helpful and friendly staff. I would recommend them to anyone looking for insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Anglia Reynolds

April 3, 2025

5  out of  5
rating by Anglia Reynolds
"Tiffany Thacker is a awesome agent I highly recommend to anyone. She is always a pleasure to talk to"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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jason rowe

March 5, 2025

5  out of  5
rating by jason rowe
"Great personal service i have been with her for years and highly recommend. They staff will work to get u the best discounts and best coverage .I switched from the one on locust hill Lexington due to lack of customer service and glad I did"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Hannah Hunter

January 2, 2025

5  out of  5
rating by Hannah Hunter
"Super friendly and easy to get a quote. Took less than 5 minutes. A lot cheaper than what I was paying before. Signed up immediately. Would highly recommend."
We responded:
"Hannah, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shelbie Salyer

December 4, 2024

5  out of  5
rating by Shelbie Salyer
"Tiffany and her staff are such a pleasure to work with! Can’t recommend them enough for your insurance needs."
We responded:
"Shelbie, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ernesto Ruiz

October 5, 2024

5  out of  5
rating by Ernesto Ruiz
"Tiffany is the best insurance agent around she is always able to work the most affective deal I'm super grateful for her team and effort!! I highly recommend her."
We responded:
"Ernesto, Thank you for your positive review! It's great to hear that we consistently deliver effective deals and that you appreciate our team's effort. If you have any other questions or need further assistance, feel free to ask."
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Mamoon

September 27, 2024

5  out of  5
rating by Mamoon
"Super nice ppl very reliable summer was very nice and helped me on the spot and Tiffany is amazing . always there when I need them thank you for everything . You make my life easer"
We responded:
"Moon, thank you for sharing your kind words and positive experience with our team! It's our goal to make your life easier, and we're glad to know we've been able to achieve that. We appreciate your support and look forward to continuing to assist you whenever you need us. Always happy to help! "
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Natalie

September 27, 2024

5  out of  5
rating by Natalie
"They are great and always very personable and helpful."
We responded:
"Natalie, thank you for taking the time to leave us a review! We're thrilled to hear that our team has consistently provided you with great service. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again soon!"
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Beth Lowe

September 13, 2024

5  out of  5
rating by Beth Lowe
"I spoke with summer and she was super helpful!"
We responded:
"Thank you for sharing your positive experience with Summer! We're glad to hear that she was able to assist you effectively. We appreciate your feedback and hope that we can continue to provide you with excellent service in the future. "
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Zackery Bates

August 15, 2024

5  out of  5
rating by Zackery Bates
"This place was great ms summer heled me and got me the best plans I can have and saved my car saved me 200 dolllors god bless yall"
We responded:
"Zackery, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Summer provided you with exceptional service and helped you find the best plans, ultimately saving you $200. We truly appreciate your kind words and are grateful to have been able to assist you. God Bless you too! :)"